Crixo Privacy Policy

Crixo is an online gaming platform operating at crixo.vip, designed specifically for players in Bangladesh. When this Privacy Policy refers to "Crixo", "we", "us", or "our", it means the Crixo platform and the team responsible for operating it.

Crixo acts as the data controller for all personal information collected through crixo.vip. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how your data is handled, you can reach us directly at [email protected].

We take our responsibilities as a data controller seriously. Our approach to privacy is built on three principles: collect only what is necessary, protect what we hold, and be transparent about everything we do with your information.

Crixo collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both:

Information you provide directly:

• Full name and date of birth (required at registration)
• Mobile phone number linked to your bKash, Nagad, or Rocket account
• Government-issued ID details submitted during account verification
• Any information you share when contacting our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on crixo.vip and time spent on each page
• Game activity including bets placed, games played, and session duration
• Login timestamps and account activity logs

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We also do not collect data from your social media profiles unless you choose to contact us through a social channel.

Every piece of data Crixo collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described below:

Crixo does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If you have concerns about how your data is being used, contact us at [email protected].

Crixo processes your personal data on the following legal grounds:

• Contract performance: Processing your registration details, deposits, withdrawals, and account management activities is necessary to fulfil our contract with you as a Crixo player.
• Legal obligation: Identity verification, anti-money laundering checks, and responsible gaming monitoring are required by applicable regulations. We must process certain data to comply with these obligations.
• Legitimate interests: Fraud prevention, platform security, and improving the Crixo experience are activities we carry out based on our legitimate business interests, provided these do not override your privacy rights.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time by contacting [email protected].

We regularly review our data processing activities to ensure that the legal basis for each activity remains appropriate and proportionate.

Crixo does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: Your mobile number is shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal transaction. These providers have their own privacy policies and are responsible for the data they hold.
• Identity verification providers: During the KYC process, your ID details may be shared with a third-party verification service to confirm your identity. This service is bound by strict confidentiality obligations.
• Legal and regulatory authorities: Crixo may be required to disclose your data to law enforcement, regulatory bodies, or courts if required by applicable law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.
• Platform infrastructure providers: Crixo uses trusted hosting and technology providers to operate crixo.vip. These providers may process your data on our behalf but are contractually prohibited from using it for any other purpose.

All third parties who process data on Crixo's behalf are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

Crixo takes a deliberately minimal approach to payment data. When you make a deposit or request a withdrawal via bKash, Nagad, or Rocket, the actual financial transaction is processed entirely within that provider's secure system. Crixo does not store your full mobile banking PIN, account password, or any sensitive authentication credentials.

What Crixo does retain is a record of the transaction — the amount, the date and time, the payment method used, and the outcome — for the purposes of account management, dispute resolution, and regulatory compliance. This transaction history is stored securely and is accessible only to authorised Crixo staff.

If you believe there has been an unauthorised transaction on your Crixo account, contact us immediately at [email protected]. We will investigate and, where appropriate, work with the relevant payment provider to resolve the issue as quickly as possible.

Crixo uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use the site. We use three categories of cookies:

• Essential cookies: These are required for crixo.vip to function. They keep you logged in during your session, remember your language preference, and maintain your game state. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand which pages are most visited, how long players spend on each section, and where technical issues occur. The data collected is aggregated and anonymised — it cannot be used to identify you personally.
• Preference cookies: These remember your display settings and other optional preferences so you do not have to reset them every time you visit.

Crixo does not use advertising cookies, retargeting pixels, or any tracking technology from external ad networks. You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of crixo.vip.

Protecting your personal data is something Crixo takes very seriously. We have implemented a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse:

• TLS encryption: All data transmitted between your device and crixo.vip is encrypted using Transport Layer Security (TLS). This means your data cannot be intercepted in transit.
• Access controls: Access to personal data within Crixo is restricted to staff who genuinely need it to do their jobs. All access is logged and reviewed regularly.
• Secure infrastructure: Crixo's platform is hosted on servers with physical and digital security controls, including firewalls, intrusion detection systems, and regular security audits.
• Password hashing: Your account password is never stored in plain text. It is hashed using a strong one-way algorithm so that even Crixo staff cannot read it.
• Incident response: In the unlikely event of a data breach that affects your personal information, Crixo will notify you promptly and take immediate steps to contain and remediate the incident.

While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security. You also play a role — please keep your Crixo password strong and confidential, and contact us immediately if you suspect your account has been compromised.

Crixo retains your personal data for as long as your account remains active, and for a period after closure as required by applicable law and regulatory obligations. The general retention periods we apply are:

• Account data (name, date of birth, mobile number): Retained for the duration of your account plus 5 years after closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support correspondence: Retained for 2 years from the date of the last interaction.
• Usage and analytics data: Retained in anonymised form indefinitely for platform improvement purposes. Identifiable usage data is deleted within 12 months.

When data reaches the end of its retention period, it is securely deleted or anonymised. We do not keep data "just in case" — every piece of data we hold has a defined purpose and a defined end date.

You have the following rights over your personal data held by Crixo. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. We will respond within 5 business days.

• Right of access: You can request a copy of all personal data Crixo holds about you, along with information about how it is being used.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can also update these directly in your account settings.
• Right to erasure: You can request that Crixo delete your personal data. We will honour this request where we are not legally required to retain the data. Note that some data must be kept for regulatory compliance even after account closure.
• Right to restrict processing: You can ask Crixo to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to object: You can object to Crixo processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The Crixo platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Crixo or provided us with personal information, please contact us immediately at [email protected].

Upon receiving such a report, Crixo will promptly investigate, suspend the account in question, delete any personal data collected from the minor, and return any deposits to the original payment method where possible. We take underage access extremely seriously and have age verification measures in place to prevent it.

If you are concerned about a young person's access to online gaming platforms in general, please visit our Responsible Gaming page for guidance and resources.

Crixo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via SMS or an in-platform notification at least 7 days before the changes take effect.

The most current version of this policy will always be available at crixo.vip/privacy-policy. The "Last Updated" date at the top of this page shows when the most recent revision was made. We encourage you to review this page periodically so you are always aware of how your data is being handled.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your data by contacting [email protected] before the changes take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crixo handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on crixo.vip
• Response Time: Email enquiries are answered within 24 hours. Data rights requests are processed within 5 business days.

Our support team is based in Bangladesh and understands the local context for all privacy and data-related queries. We are here to help and we take every privacy concern seriously. You will always receive a clear, honest answer — not a copy-paste response.