Crixo Terms and Conditions

By accessing or using the Crixo platform at crixo.vip, registering an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These terms apply to all users of the Crixo platform, including registered players, visitors, and anyone who accesses any part of crixo.vip.

Crixo reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Your continued use of the Crixo platform after any changes constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

These terms are written in English and are governed by the laws applicable to the jurisdiction in which Crixo operates. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

To register and use the Crixo platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a Crixo employee.
• You must not have been previously excluded or banned from the Crixo platform.

Crixo takes age verification seriously. If there is any reason to believe that a player is under 18, Crixo will suspend the account immediately and conduct a full verification review. Any winnings accumulated by an underage player will be forfeited and any deposits will be returned to the original payment method where possible.

By registering on Crixo, you confirm that you meet all eligibility requirements and that the information you provide during registration is accurate and truthful. Providing false information to circumvent eligibility requirements is a serious violation of these terms and will result in permanent account closure.

Each player is permitted to hold one account only on the Crixo platform. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, all accounts associated with that player may be suspended and any balances may be forfeited.

When registering your Crixo account, you are required to provide accurate personal information including your full name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account. This information is used for identity verification and to process your withdrawals correctly.

You are responsible for maintaining the security of your Crixo account. This includes:

• Keeping your password confidential and not sharing it with anyone.
• Logging out of your account when using a shared or public device.
• Notifying Crixo immediately at [email protected] if you suspect unauthorised access to your account.
• Not allowing any other person to use your account to place bets or make transactions.

Crixo will not be held liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your login credentials. Account verification is a one-time process and is required before your first withdrawal can be processed.

Crixo accepts deposits exclusively via bKash, Nagad, and Rocket — the three mobile financial services most widely used by players in Bangladesh. All transactions on the Crixo platform are conducted in Bangladeshi Taka (BDT). No international cards, bank transfers, or third-party processors are used.

Deposits are credited to your Crixo account instantly once the transfer is confirmed by your mobile financial service provider. The minimum deposit amount is ৳100. There is no maximum deposit limit, though very large deposits may trigger an additional identity verification step as part of Crixo's anti-money laundering procedures.

Crixo does not charge any fees on deposits. However, your mobile financial service provider may apply their own transaction charges, which are outside of Crixo's control. You are responsible for checking the fee structure of your bKash, Nagad, or Rocket account before making a deposit.

All funds deposited into your Crixo account must come from a payment method registered in your own name. Deposits from third-party accounts are not permitted and will result in the funds being returned and the account being reviewed for compliance.

Withdrawals from your Crixo account are processed back to the same bKash, Nagad, or Rocket account used for your most recent deposit. Crixo does not process withdrawals to third-party accounts or to payment methods not previously used for a deposit on your account.

For verified accounts, withdrawals are typically processed within 30 minutes to 2 hours depending on the time of day and the volume of withdrawal requests being processed. Withdrawals requested during peak hours may take slightly longer but will always be completed within the same business day.

There is no minimum withdrawal amount on Crixo. You can withdraw any amount from your available balance at any time, including small wins from low-stake bets. There are also no withdrawal fees charged by Crixo.

Before your first withdrawal can be processed, you must complete the one-time account verification process. This involves submitting a copy of a valid government-issued ID and confirming your mobile number. Once verified, all future withdrawals are processed without additional documentation requirements unless Crixo has reason to conduct a further review.

Crixo reserves the right to delay or withhold a withdrawal if there is a reasonable suspicion of fraudulent activity, a breach of these terms, or if the withdrawal is subject to an ongoing investigation. In such cases, Crixo will notify the player and provide a timeline for resolution.

Crixo offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms that will be clearly communicated at the time the offer is made. By accepting a bonus, you agree to the wagering requirements and any other conditions attached to that specific offer.

Standard bonus terms on Crixo include:

• Bonus funds are credited separately from your real-money balance and must be wagered before they can be converted to withdrawable funds.
• Wagering requirements specify how many times the bonus amount must be bet before a withdrawal is permitted. This figure will always be clearly stated in the offer details.
• Bonuses are valid for a limited time period. Any bonus funds not used within the stated validity period will be removed from your account automatically.
• Crixo reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers — including creating multiple accounts to claim the same bonus — will result in account suspension and forfeiture of all bonus funds.

Crixo does not guarantee the availability of any specific bonus at any given time. Promotional offers are subject to change and may be targeted to specific player segments based on activity, location, or other criteria.

All games available on the Crixo platform — including Super Bingo, Drill That Gold, Royal Fishing, Ocean Phoenix, Golden Land, Blocky Block, and all others — operate using independently certified random number generators (RNG). The RNG ensures that every game outcome is genuinely random and cannot be predicted or manipulated by any party, including Crixo itself.

The Return to Player (RTP) percentage published on each game page reflects the long-term theoretical payout rate for that game. These figures are independently audited and accurate. Short-term results will naturally vary from the published RTP, which is calculated over millions of game rounds.

In the event of a technical malfunction during a game round — including server errors, disconnections, or software failures — the affected round will be voided and any stake placed will be returned to your account. Crixo will not honour payouts resulting from a technical error that produced an incorrect outcome.

Each game on Crixo has its own specific rules which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. Crixo's support team is available 24/7 to answer any questions about game mechanics.

The following activities are strictly prohibited on the Crixo platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud: Any attempt to deceive Crixo, other players, or payment providers through false information, stolen payment credentials, or misrepresentation.
• Collusion: Coordinating with other players to gain an unfair advantage in any game on Crixo.
• Automated betting: Using bots, scripts, or any automated software to place bets or interact with the Crixo platform.
• Exploitation of errors: Deliberately exploiting software bugs, pricing errors, or technical glitches to gain an unfair advantage.
• Money laundering: Using the Crixo platform to process funds derived from illegal activities. Crixo complies with applicable anti-money laundering regulations and will report suspicious activity.
• Chargebacks: Initiating a chargeback or payment reversal on a deposit made to Crixo without first contacting Crixo's support team to resolve the issue.
• Underage gambling: Allowing or facilitating access to the Crixo platform by anyone under the age of 18.

Crixo monitors all account activity for signs of prohibited conduct. Where prohibited conduct is detected, Crixo will act swiftly to protect the integrity of the platform and the interests of legitimate players.

Crixo is committed to providing a safe and responsible gaming environment for all players. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. To support this, Crixo provides every registered player with access to the following responsible gaming tools:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit into your Crixo account.
• Session time reminders: Receive alerts during active play sessions to help you keep track of how long you have been playing.
• Cooling-off periods: Temporarily restrict your account for a set period — from 24 hours up to 30 days — without permanently closing it.
• Self-exclusion: Permanently or indefinitely exclude yourself from the Crixo platform. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
• Reality checks: Periodic pop-up notifications during gameplay showing your session duration and net win/loss position.

All responsible gaming tools are available in your account settings and take effect immediately when activated. If you are concerned about your gaming habits or those of someone you know, please contact Crixo's support team at [email protected]. We are available 24 hours a day, seven days a week, and we take every responsible gaming concern seriously.

Crixo collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on Crixo, you consent to the collection and use of your personal data as described in the Privacy Policy.

The personal information you provide to Crixo — including your name, date of birth, mobile number, and payment details — is used solely for the purposes of operating your account, processing transactions, verifying your identity, and complying with applicable legal obligations. Crixo does not sell your personal data to third parties.

Crixo uses industry-standard encryption to protect all data transmitted between your device and the Crixo platform. Your payment details are never stored on Crixo's servers — all payment processing is handled directly by bKash, Nagad, and Rocket through their secure APIs.

To the fullest extent permitted by applicable law, Crixo's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Crixo is not liable for:

• Any loss of profits, revenue, or anticipated savings arising from your use of the platform.
• Any indirect, consequential, or incidental losses of any kind.
• Losses arising from technical failures, internet outages, or circumstances beyond Crixo's reasonable control.
• Losses resulting from your failure to comply with these Terms and Conditions.
• Losses resulting from unauthorised access to your account where you have failed to protect your login credentials.

Nothing in these terms limits Crixo's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

Crixo reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if there is a reasonable belief that:

• The player has breached any provision of these Terms and Conditions.
• The player has provided false or misleading information during registration or verification.
• The account is being used for fraudulent, illegal, or prohibited activities.
• The player has initiated an unjustified chargeback or payment dispute.
• Continued operation of the account poses a risk to the integrity of the Crixo platform or to other players.

Where an account is suspended pending investigation, Crixo will notify the player by email and provide a reasonable timeline for resolution. If the investigation concludes that no breach has occurred, the account will be reinstated and any withheld funds will be released promptly.

Players who wish to close their own account voluntarily may do so at any time by contacting Crixo's support team at [email protected]. Any remaining real-money balance will be returned to your registered payment method within 5 business days of the closure request being processed.

Crixo may update these Terms and Conditions at any time. When material changes are made, Crixo will notify registered players via email or via an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

The most current version of these terms will always be available at crixo.vip/terms-conditions. The "Last Updated" date at the top of this page reflects when the most recent changes were made. If you do not agree with any updated terms, you must stop using the Crixo platform and contact [email protected] to close your account before the changes take effect.

Minor changes — such as corrections to typographical errors, clarifications that do not alter the substance of any provision, or updates required by law — may be made without advance notice.

If you have any questions about these Terms and Conditions, or if you need clarification on any provision, please contact the Crixo support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on crixo.vip
• Response Time: All email enquiries are responded to within 24 hours. Live chat responses are typically immediate during staffed hours.

Crixo's support team is based in Bangladesh and understands the local context for all payment, account, and gaming queries. We are here to help and we take every enquiry seriously.